Dispute & Reporting Process
This process outlines how users can report concerns and how Kimbela may respond.
Brand
Kimbela Hub
Scope
All users
Support
support@kimbela.com
1. Direct Resolution Between Users
Users are encouraged to resolve disputes directly first, such as product or service issues between buyers and sellers.
2. Reporting a User or Listing
Reports may include fraud, misrepresentation, harassment, unsafe conduct, or violations of platform policies.
3. Platform Review
Kimbela may review profiles, listings, messages, and other relevant activity to determine violations.
4. Possible Actions
- Warnings to users
- Content removal
- Temporary suspension
- Permanent ban
- Restriction of platform features
5. Platform Role in Disputes
Kimbela is not a mediator or guarantor of transactions. Users are responsible for their own agreements and decisions.
6. User Responsibility
Users should exercise caution, review profiles and listings, and communicate clearly before entering agreements.
7. Reporting Urgent Safety Concerns
For immediate safety risks or illegal activity, contact authorities and notify Kimbela support.
8. Changes to This Process
Updates will be posted with a revised date. Continued use constitutes acceptance.
9. Contact
Email: support@kimbela.com